Question 1

How do I pay?

Accepted Answer

We accept FPX online banking via BillPlz — all major Malaysian banks supported including Maybank, CIMB, Public Bank, RHB, and more. No credit card required.

Question 2

What are the shipping options?

Accepted Answer

We ship via DHL Express. Rates are calculated at checkout based on your location and order weight.

Question 3

How long does delivery take?

Accepted Answer

All orders are dispatched within 24 hours. Domestic delivery typically takes 1–3 business days with DHL.

Question 4

Are your products genuine and factory sealed?

Accepted Answer

Yes. All products are 100% genuine, sourced directly from authorised distributors. Every item is factory sealed when dispatched.

Question 5

Can I return or exchange an item?

Accepted Answer

All items after handover to logistic will not be our responsibilities if is damage. For pick up items, you may exchange on spot however only up to 3 chances.

Question 6

How do I track my order?

Accepted Answer

Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can track your order directly on the carrier's website.

Question 7

All are items sealed and authentic?

Accepted Answer

Yes, all items are sealed and authentic, however small minor tears and dents may happen due to uncontrollable shipping handover. But we will ensure products are safely pack before handover to courier and photos will be taken during packing.

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Frequently Asked Questions

Preorders

Pokémon TCG: Mega Moonlit Tin Pair Preorder

Pokémon TCG: Lumiose City Mini Tins Preorder